About
Gaussiana Ltd is a Malta-based technology company focused on building scalable digital platforms across marketplace and AI-driven sectors.Our mission is to develop efficient, simple and impactful products that solve real-world problems.
Our Projects
CleenToGo
Marketplace platform connecting short-term rental hosts with professional cleaners.
MatchrApp
Smart matchmaking and video analytics ecosystem for sports players.
Company Information
Gaussiana LtdTechnology & Digital Platforms[email protected]MaltaCompany Registration Number:
C113380VAT Number:
MT32278936
CleenToGo - Integrated Terms and Conditions
These Terms govern the use of this Application and any other related Agreement or legal relationship with the Owner in a legally binding way. Capitalised words are defined in the relevant dedicated section of this document.
The User must read this document carefully.
Although the entire contractual relationship relating to the paid features and Products made available through this Application is entered into solely by the Owner and Users, Users acknowledge and agree that, where this Application has been provided to them via the Apple App Store, Apple may enforce these Terms as a third-party beneficiary.
This Application is provided byGAUSSIANA LTD
THE CORE OFFICE CENTRE 126 OFFICE 3, TRIQ LELI FALZON, NAXXAR, NXR 2607, Malta
Registration Number: C 113380
Owner contact email: [email protected]Information about this ApplicationCleenToGo is a mobile application that allows users to publish and respond to cleaning job listings and contact opportunities. The platform connects hosts who need cleaning services with independent cleaners.
CleenToGo acts solely as an intermediary platform and is not a party to any agreement between Users. CleenToGo does not employ cleaners, does not provide cleaning services, does not act as a staffing agency, and is not responsible for the conduct, performance, availability, reliability or outcomes of Users.
"This Application" refers to:
- this website, including its subdomains and any other website through which the Owner makes its Service available; - applications for mobile, tablet and other smart device systems;
- the Application Program Interfaces (API);
- the Service;
- any applications, sample and content files, source code, scripts, instruction sets or software included as part of the Service, as well as any related documentation.
What the User should know at a glance
Usage of this Application and the Service is age restricted: to access and use this Application and its Service the User must be an adult under applicable law.
Please note that some provisions in these Terms may only apply to certain categories of Users. In particular, certain provisions may only apply to Consumers or to those Users that do not qualify as Consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all Users.
The right of withdrawal only applies to European Consumers.
This Application offers certain paid features through one-off unlock packages and does not use automatic renewal for subscriptions, unless expressly stated otherwise at the time of purchase. Details regarding unlock packages, paid contact access, pricing, use, and refund limitations are described in the relevant sections of these Terms.
TERMS OF USE
Unless otherwise specified, the terms of use detailed in this section apply generally when using this Application.Single or additional conditions of use or access may apply in specific scenarios and, in such cases, are additionally indicated within this document.
By using this Application, Users confirm to meet the following requirements:
- There are no restrictions for Users in terms of being Consumers or Business Users;
- Users must be recognised as adult by applicable law;
- Users are not located in a country subject to a U.S. government embargo or designated as a “terrorist-supporting” country;
- Users are not listed on any U.S. government list of prohibited or restricted parties;
- Users are not located in a sanctioned territory designated by an authority that the Owner is directly or indirectly subject to.
Account registration
To use the Service, Users must register or create a User account, providing all required data or information in a complete and truthful manner. Failure to do so will cause unavailability of the Service.
Users are responsible for keeping their login credentials confidential and safe. By registering, Users agree to be fully responsible for all activities that occur under their username and password. Users are required to immediately and unambiguously inform the Owner via the contact details indicated in this document if they think that their personal information, including but not limited to User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.
Conditions for account registration
Registration of User accounts on this Application is subject to the following conditions: - Accounts registered by bots or any other automated methods are not permitted.
- Unless otherwise specified, each User must register only one account.
- Unless explicitly permitted, a User account may not be shared with other persons.
- The Owner may enable registration and/or login through third-party identity providers, including Google login and Sign in with Apple.
Account termination
Users can terminate their account and stop using the Service at any time:
- by using the tools provided for account termination on this Application; or
- by directly contacting the Owner at the contact details provided in this document.
Account suspension and deletion
The Owner reserves the right to suspend or terminate the User's account at any time and without notice, at the Owner's sole discretion, where:
- the User has violated these Terms;
- the User’s access or use of this Application may cause injury to the Owner, other Users or third parties;
- the use of this Application by the User may violate law or regulations;
- an investigation by legal action or governmental involvement is ongoing;
- the account or its use is deemed, at the Owner’s sole discretion, inappropriate, offensive or in violation of these Terms.
Suspension or deletion of User accounts shall not entitle Users to claims for compensation, damages or reimbursement. Suspension or deletion due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.
Content on this Application
Unless otherwise specified or clearly recognisable, all content available on this Application is owned or provided by the Owner or its licensors.
The Owner undertakes its utmost effort to ensure that the content provided on this Application infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result. In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.
Rights regarding content on this Application - All rights reserved
The Owner holds and reserves all intellectual property rights for any such content.
Users may not use such content in any way that is not necessary or implicit in the proper use of the Service. In particular, but without limitation, Users may not copy, download, share (beyond the limits expressly permitted), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties, create derivative works from, or allow any third party to do so through the User or their device.
Content provided by Users
The Owner allows Users to upload, share or provide their own content to this Application.
By providing content to this Application, Users confirm that they are legally allowed to do so and that they are not infringing any statutory provisions or third-party rights.
Users acknowledge and accept that by providing their own content on this Application they grant the Owner a non-exclusive, fully paid-up and royalty-free licence to process such content solely for the operation, moderation, security and maintenance of this Application as contractually required.
Users are solely liable for any content they upload, post, share or provide through this Application. The Owner reserves the right to refuse, remove, delete, block, redact or restrict such content, and deny access to this Application to the uploading User without prior notice, where such content infringes these Terms, applicable law or third-party rights, or otherwise represents a risk for Users, third parties, the Owner or the Service.
Public Profile Fields, Bios and Anti-Circumvention Rules
Users may not include phone numbers, email addresses, usernames, links, QR references, messaging handles, social media handles, external contact references, or any other direct contact details in any publicly visible field of this Application, including but not limited to bios, profile descriptions, public profile text, applications, public messages, listing descriptions, comments, notes or any text intended to be visible before a paid unlock.
This prohibition applies equally to direct, indirect, masked, obfuscated or disguised contact details, including but not limited to:
- numbers written with spaces, dots, dashes, slashes, brackets or similar separators;
- numbers written in words or partially in words;
- references inviting other Users to contact the User outside the platform; - usernames or handles intended to bypass the unlock process.
The Owner may use automated filters, pattern detection, moderation tools and/or manual review to prevent or remove such content. Attempts to bypass paid unlock features or disclose contact information outside the intended platform flow may result in content removal, suspension of profile visibility, suspension of paid features, or account termination.
Removal of content from parts of this Application available through the
App Store
If reported content is deemed objectionable, it will be removed within 24 hours and the User who provided the content may be barred from using the Service.
Access to external resources
Through this Application Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.
Conditions applicable to any resources provided by third parties result from such third parties’ own terms and conditions or, in the absence of those, applicable statutory law.
Acceptable use
This Application and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.
Users are solely responsible for making sure that their use of this Application and/or the Service violates no applicable law, regulations or third-party rights.
The Owner reserves the right to take any appropriate measure to protect its legitimate interests, including by denying Users access to this Application or the Service, terminating contracts, reporting misconduct to competent authorities, restricting visibility of profiles/listings, disabling contact tools, or suspending unlock functionality whenever Users engage or are suspected to engage in the following:
- violate laws, regulations and/or these Terms;
- infringe any third-party rights;
- considerably impair the Owner’s legitimate interests;
- offend the Owner or any third party;
- attempt to bypass paid unlocks, profile restrictions, moderation filters or platform communication rules.
Host and Cleaner Responsibilities
Hosts and Cleaners are solely responsible for the accuracy, lawfulness and completeness of the information they publish or provide through this Application.
Hosts must only publish genuine, lawful and non-misleading job listings and must clearly describe the nature of the work, expected duties, timing, compensation and any relevant conditions.
Cleaners must only provide truthful and up-to-date information regarding their identity, availability, experience, services, qualifications and contact details.
Fake, misleading, unlawful, abusive, discriminatory, exploitative or unsafe listings or profiles are strictly prohibited and may result in suspension or termination of the relevant account.
Compliance with Employment, Tax and Registration Obligations
Users are solely responsible for ensuring that any activity, agreement, engagement, collaboration or service arranged through this Application complies with all applicable employment, tax, social security, registration, licensing, insurance and other legal obligations.
CleenToGo acts solely as an intermediary platform and does not employ Cleaners, does not act as an employer, agency, contractor, subcontractor or staffing provider, and does not supervise, direct or control how services are performed.
Any agreement concerning duties, access, keys, working conditions, price, timing, duration, safety, cancellations or other practical arrangements is made exclusively between the Host and the Cleaner.
Job Lifecycle, Job Status and Reviews
The Owner may enable tools allowing Users to create, manage, apply for, close or otherwise update the status of a job listing.
Unless explicitly stated otherwise on this Application, any job status shown on this Application, including but not limited to open, closed, completed, active, inactive or similar labels, reflects platform status only and does not constitute verification by the Owner that the underlying service was actually performed, completed, paid, accepted, lawfully arranged or satisfactorily concluded.
The Owner may enable a review or rating system linked to job closure, profile interactions or other workflow steps. Any such review or rating system is provided as a platform feature only. The Owner does not guarantee the truthfulness, completeness, fairness or factual accuracy of reviews or ratings and reserves the right to remove or moderate reviews that violate these Terms or applicable law.
Prohibition of child sexual abuse and exploitation
Creating, uploading or distributing content that facilitates the exploitation or abuse of children is expressly prohibited. Such activities include all child sexual abuse materials.
Software licence
Any intellectual or industrial property rights, and any other exclusive rights on software or technical applications embedded in or related to this Application, are held by the Owner and/or its licensors.
Subject to Users’ compliance with these Terms, the Owner grants Users a revocable, non-exclusive, non-sublicensable and non-transferable licence to use the software and/or any other technical means embedded in the Service within the scope and for the purposes of this Application and the Service offered.
This licence does not grant Users any rights to access, use or disclose the original source code. All techniques, algorithms and procedures contained in the software and any documentation thereto remain the Owner’s or its licensors’ sole property.
API usage terms
Users may access their data relating to this Application via the API. Any use of the API, including through a third-party product/service that accesses this Application, is bound by these Terms. The User expressly understands and agrees that the Owner bears no responsibility and shall not be held liable for damages or losses resulting from the User’s use of the API or any third-party products/services that access data through the API.
TERMS AND CONDITIONS OF SALE
Some of the Products provided on this Application, as part of the Service, are provided on the basis of payment. The fees, duration and conditions applicable to the purchase of such Products are described below and in the dedicated sections of this Application. To purchase Products, the User must register or log into this Application.
Product description
Prices, descriptions or availability of Products are outlined in the respective sections of this Application and are subject to change without notice.
While Products on this Application are presented with the greatest technical accuracy possible, representation through any means is for reference only and implies no warranty as to the characteristics of the purchased Product.
The characteristics of the chosen Product will be outlined during the purchasing process. The offer of Products is nonbinding. In order to complete the purchase, Users are requested to submit a binding order. Only once such order is accepted is the contract concluded.
Unlock Packages and Paid Contact Access
This Application offers paid unlock packages that allow Hosts to access selected premium features and contact opportunities within the platform.
Available unlock packages may include, for example:
1 unlock = EUR 1.49
3 unlocks = EUR 2.99
10 unlocks = EUR 7.99
Unlocks are personal, non-transferable and may only be used within this Application in accordance with these Terms. Unless otherwise stated on this Application, unused unlocks do not expire.
An unlock is deemed used when the Host accesses a premium contact opportunity or unlocks contact details or profile information that are otherwise restricted.
Cleaner Contact Details and Paid Unlocking
Cleaners may choose to provide personal contact details, including a phone number, as part of their profile or application data.
Where this functionality is available, such contact details are not publicly visible to all Users and may only be made available to Hosts after the purchase and use of the relevant unlock or paid access feature.
By providing such contact details through this Application, the Cleaner acknowledges and agrees that such details may be disclosed to a Host only where the Host has validly completed the required paid unlocking process within the platform. No Guarantee of Outcome The purchase or use of an unlock does not guarantee any response, availability, acceptance, engagement, hiring, booking or successful outcome between Users.
CleenToGo only provides access to contact opportunities and platform functionalities. It does not guarantee that a Cleaner will respond, accept a job, remain available or enter into any agreement with a Host.
Purchasing process
Any steps taken from choosing a Product to order submission form part of the purchasing process.
The purchasing process includes these steps:
- Users must choose the desired Product and verify their purchase selection.
- After reviewing the information displayed in the purchase selection, Users may place the order by submitting it.
Order submission
When the User submits an order, the following applies:
- Each order submitted constitutes an offer to purchase.
- The submission of the order creates for the User the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page.
- If the purchased Product requires an action from the User, such as the provision of personal information or data, specifications or special wishes, order submission creates an obligation for the User to cooperate accordingly.
- Upon submission of the order, Users will receive a receipt. Unless stated otherwise, such receipt merely indicates reception of the order and does not constitute acceptance.
Order acceptance
Unless the order receipt expressly includes the acceptance of the order, the purchase contract is entered into at the moment the User receives the communication of order acceptance.
Subject to availability and to the Seller’s and/or Owner’s discretion, the order shall be accepted without undue delay. Rejection of an order shall not entitle the User to bring any claim against the Seller or the Owner, including compensation for damages.
All notifications related to the purchasing process shall be sent to the email address provided by the User.
Prices
Users are informed during the purchasing process and before order submission about any fees, taxes and costs that they will be charged.
Prices on this Application are displayed either exclusive or inclusive of applicable fees, taxes and costs, depending on the section the User is browsing.
Methods of payment
Information related to accepted payment methods is made available during the purchasing process.
All payments are independently processed through third-party services. Therefore, this Application does not collect payment information such as credit card details, but only receives a notification once the payment has been successfully completed.
If a payment through the available methods fails or is refused by the payment service provider, the Owner shall be under no obligation to fulfil the purchase order. If a payment fails or is refused, the Owner reserves the right to claim any related expenses or damages from the User.
Purchase via app store
This Application or specific Products available for sale on this Application may be purchased via a third-party app store. To access such purchases, Users must follow the instructions provided on the relevant online store, such as the Apple App Store or Google Play.
Unless otherwise specified, purchases done via third-party online stores are also subject to such third parties’ own terms and conditions which, in case of inconsistency or conflict, shall prevail over these Terms.
Retention of usage rights
Users do not acquire any rights to use the purchased Product until the total purchase price is received by the Owner.
Performance of services
The purchased service shall be performed or made available within the timeframe specified on this Application or as communicated before order submission.
Users acknowledge and accept that, in order to access the service, Users must employ legal, commonly used and up-to-date devices and/or software consistent with current market standards.
Term and termination
The Owner expressly reserves the right to terminate the contract effective immediately for cause and/or impossibility of performance, such as orders from public authorities, breach of statutory law, infringement of third-party rights, actual or impending insolvency, or inappropriate use of this Application.
Any mandatory statutory rights of termination set out by applicable law shall remain unaffected.
Provision of personal data
To access or receive some of the Products provided via this Application as part of the Service, Users may be required to provide their personal data as indicated on this Application. If the User withdraws consent to the processing of personal data required for the provision of the Service, the Owner reserves the right to terminate the contract with the User.
User rights - Right of withdrawal
Unless exceptions apply, the User may be eligible to withdraw from the contract within the period specified below, generally 14 days, for any reason and without justification.
Unless any applicable exception is mentioned below, Users who are European Consumers are granted a statutory withdrawal right under EU rules to withdraw from contracts entered into online within the specified period applicable to their case.
Exercising the right of withdrawal
To exercise their right of withdrawal, Users must send to the Owner an unequivocal statement of their intention to withdraw from the contract.
Users may use the model withdrawal form available in the definitions section of this document, but are free to express their intention in any other suitable way. To meet the deadline, Users must send the withdrawal notice before the withdrawal period expires.
Digital Functionality, Immediate Performance and Unlock Packages
By purchasing unlock packages, the User expressly requests the immediate supply of digital content or digital functionality made available through this Application.
The User acknowledges that, once an unlock has been used or the relevant digital feature has been accessed, the right of withdrawal may be lost to the extent permitted by applicable law.
Unused unlocks may only be refunded where required by law or where expressly approved by the Owner.
Effects of withdrawal
Users who correctly withdraw from a contract will be reimbursed by the Owner for all payments made to the Owner, including, if any, those covering the costs of delivery.
Such reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which the Owner is informed of the User’s decision to withdraw from the contract, using the same means of payment as used for the initial transaction, unless otherwise agreed.
Liability and indemnification
Unless otherwise explicitly stated or agreed with Users, the Owner’s liability for damages in connection with the execution of the Agreement shall be excluded, limited and/or reduced to the maximum extent permitted by applicable law.
Accidents, Injuries, Property Damage and Insurance
Any service arranged through this Application is carried out solely under the responsibility of the Users involved.
To the maximum extent permitted by applicable law, CleenToGo shall not be responsible for accidents, injuries, theft, losses, damages, disputes, property damage, personal injury or misconduct arising out of or in connection with any interaction, service, access to premises or agreement between Users.
Hosts and Cleaners are solely responsible for assessing and managing any risks related to access to premises, keys, pets, equipment, cleaning materials, working environment, safety precautions and insurance coverage.
Unless explicitly stated otherwise on this Application, CleenToGo does not provide insurance coverage for Hosts, Cleaners, services, premises, injuries or property damage.
Indemnification
The User agrees to indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees harmless from and against any claim or demand, including but not limited to lawyer's fees and costs, made by any third party due to or in relation with any culpable violation of these Terms, third-party rights or statutory provisions connected to the use of the Service by the User.
Additional marketplace indemnity
Users agree to indemnify and hold harmless the Owner from and against any claim, loss, liability, damage, cost or expense arising out of or related to:
(i) any listing, profile, application, communication or agreement between Users;
(ii) any breach by a User of tax, employment, registration, insurance or other legal obligations;
(iii) any accident, injury, damage, loss, theft, misconduct or dispute connected to services arranged through this Application;
(iv) any attempt to bypass the unlock model, publish prohibited contact details, or solicit direct contact outside the platform before a valid unlock.
Limitation of liability
Unless otherwise explicitly stated and without prejudice to mandatory law, Users shall have no right to claim damages against the Owner or any natural or legal person acting on its behalf.
This does not apply to damages to life, health or physical integrity, damages resulting from the breach of material contractual obligations, or damages resulting from intent or gross negligence, as long as this Application has been appropriately and correctly used by the User.
Unless damages have been caused by way of intent or gross negligence, or they affect life, health or physical integrity, the Owner shall only be liable to the extent of typical and foreseeable damages at the moment the contract was entered into.
Common provisions
No Waiver: the Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision.
Service interruption: to ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing Users appropriately.
Service reselling: Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Application or its Service without the Owner’s prior written permission.
Privacy policy: Users may refer to the privacy policy of this Application to learn more about the use of their personal data.
Intellectual property rights: any intellectual property rights related to this Application are the exclusive property of the Owner or its licensors.
Changes to these Terms
The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.
Such changes will only affect the relationship with the User from the date communicated onwards. Continued use of the Service signifies the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service and may terminate the Agreement.
Assignment of contract
The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account.
Users may not assign or transfer their rights or obligations under these Terms in any way without the written permission of the Owner.
Contacts
All communications relating to the use of this Application must be sent using the contact information stated in this document.
Severability
Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
Governing law and venue
These Terms are governed by the law of the place where the Owner is based, without regard to conflict of laws principles.
However, if the law of the country where the User is located provides for higher applicable consumer protection standards, such higher standards shall prevail.
The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, except for European Consumers and Consumers based in the United Kingdom, Switzerland, Norway or Iceland, where applicable mandatory law provides otherwise.
Accessibility
The Owner is committed to making the content accessible to Users with disabilities. If Users are unable to access any portion of this Application due to a disability, they should send notice including a detailed description of the issue encountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology tools and techniques, the Owner commits to promptly address it.
Dispute resolution
Users may bring any disputes to the Owner, who will try to resolve them amicably. While Users' right to take legal action remains unaffected, in the event of any controversy regarding the use of this Application or the Service, Users are kindly asked to contact the Owner using the details provided in this document.
Users may also bring disputes with other Users resulting from their interaction via this Application to the Owner, who will then try to mediate the conflict in order to achieve an amicable solution.
Definitions and legal references
This Application: the property that enables the provision of the Service.
Agreement: any legally binding or contractual relationship between the Owner and the User, governed by these Terms.
Business User: any User that does not qualify as a Consumer.
Digital Product: a Product consisting of content produced and supplied in digital form and/or a service that allows for the creation, processing, storing or accessing of data in digital form, or the sharing of digital data uploaded or created by the User or any other user of this Application.
European (or Europe): applies where a User, regardless of nationality, is in the EU.
Owner (or We): the natural person(s) or legal entity that provides this Application and/or the Service to Users.
Product: a good or service available through this Application, including Digital Products.
Service: the service provided by this Application as described in these Terms and on this Application.
Terms: all provisions applicable to the use of this Application and/or the Service as described in this document, including any related documents or agreements, as updated from time to time.
User (or You): any natural person or legal entity using this Application.
Consumer: any User qualifying as such under applicable law.
CleenToGo - Privacy PolicyOwner and Data Controller
GAUSSIANA LTD
THE CORE OFFICE CENTRE 126 OFFICE 3, TRIQ LELI FALZON, NAXXAR, NXR 2607, Malta
Registration Number: C 113380
Owner contact email: [email protected]Introduction
This document explains how CleenToGo collects, uses, stores, shares, and protects Personal Data in connection with the use of the CleenToGo website, mobile application, login flows, and related platform features.
CleenToGo is a platform that connects hosts who need cleaning services with independent cleaners. CleenToGo acts as an intermediary platform only. It does not employ cleaners, does not provide cleaning services, and is not a party to agreements entered into directly between Users.
This Privacy Policy applies solely to CleenToGo, unless otherwise stated within this document.
What data we collect
Depending on how Users interact with the Service, CleenToGo may collect and process the following categories of Personal Data:
1. Account and identification data
- full name or display name;
- email address;
- account reference or internal user ID;
- login method used (Google login or Sign in with Apple).
2. Authentication and login data
- technical authentication data generated during sign-in;
- secure session tokens;
- login status;
- identity-provider references necessary to create or access an account;
- technical device/browser information strictly necessary for authentication and security.
3. Profile data
For hosts and cleaners, profile data may include:
- profile photo, where provided;
- area or location;
- languages spoken;
- experience or service-related information;
- work preferences, availability, rate information, or profile tags; - profile description or bio.
4. Listing, application, and workflow data - job listings created by hosts;
- applications submitted by cleaners;
- job status information;
- messages, notes, review content, or workflow-related interactions made available within the platform; - records of job closure or review publication, if such features are enabled.
5. Contact data provided within the platform
- cleaners may choose to provide contact details, including a phone number, in profile or application-related areas designed for restricted access;
- such contact details are not publicly visible and may only be disclosed to a host after the relevant paid unlock flow has been validly completed.
6. Purchase and transaction data
- purchased unlock package;
- number of unlocks acquired or used;
- transaction reference and payment status;
- app-store related purchase data where payment is processed via Apple App Store or Google Play.
7. Technical and usage data
- IP address;
- device information;
- operating system information; - browser information;
- app interaction logs;
- security logs;
- technical events needed to keep the Service available and secure.
CleenToGo does not currently use analytics, advertising, profiling, remarketing, or marketing trackers based on the current implementation described by the Owner.
How we collect data
Personal Data may be collected:
- directly from the User during registration, profile completion, listing creation, application submission, purchase flows, or support contact;
- through login and authentication flows using Google or Sign in with Apple;
- automatically through strictly necessary technical processes used to operate and secure the Service;
- from actions performed by Users within the platform, such as posting a listing, applying to a job, unlocking a contact, closing a job, or leaving a review.
Purposes of processing
CleenToGo may process Personal Data for the following purposes:
1. To provide and operate the Service
This includes:
- creating and managing user accounts;
- enabling registration and login;
- displaying profiles, listings, and applications;
- enabling the paid unlock model;
- enabling restricted disclosure of cleaner contact details where applicable;
- operating platform features such as profile pages, job workflow, reviews, and account settings.
2. To manage authentication and account security This includes:
- verifying identity during login;
- maintaining secure sessions;
- preventing unauthorised access;
- detecting fraud, abuse, spam, or technical misuse.
3. To process purchases and paid features This includes:
- handling unlock package purchases;
- tracking use of unlocks;
- confirming paid access to contact details or premium functionality; - handling payment-related records and support.
4. To enforce platform rules and protect legitimate interests This includes:
- moderating content;
- preventing attempts to bypass paid unlocks;
- removing prohibited contact details from public fields;
- investigating misuse, suspicious behaviour, or Terms violations;
- protecting the rights, safety, and legitimate interests of the Owner, Users, and third parties.
5. To comply with legal obligations
This includes:
- retaining data where required by law;
- responding to lawful requests from public authorities;
- enforcing legal claims or defending rights in legal proceedings.
6. To handle support and dispute-related matters This includes:
- responding to user requests;
- handling account issues;
- addressing complaints, reports, disputes, or review-related concerns.
Legal bases for processing
Depending on the context, CleenToGo may rely on one or more of the following legal bases:
- performance of a contract or pre-contractual measures, where processing is necessary to provide the Service requested by the User;
- compliance with legal obligations, where processing is required by applicable law;
- legitimate interests of the Owner, where processing is necessary to protect the platform, prevent abuse, secure the Service, enforce platform rules, or manage disputes, provided such interests are not overridden by the User’s rights and freedoms;
- consent, where consent is required under applicable law for a specific processing activity.
Restricted disclosure of cleaner contact details
A core feature of CleenToGo is the possibility for a cleaner to provide contact details, including a phone number, in areas of the platform intended for restricted access.
Such contact details are not publicly visible to all Users. Where this feature is enabled, those details may only be disclosed to a host after the host has validly completed the required paid unlock process inside the platform.
CleenToGo processes and discloses such contact details solely for the purpose of providing the paid contact-access feature requested by the User and in accordance with the applicable Terms and platform rules.
Login with Google and Sign in with Apple
Registration and login on CleenToGo are available only through Google login and Sign in with Apple.
When Users register or log in using one of these providers, CleenToGo may receive data necessary to create or access the account and maintain authentication. This may include account identifiers, email address, name or display name, and authentication-related technical references, depending on the data made available by the chosen provider and the User’s settings with that provider.
Users may also be subject to the privacy policies of Google and Apple in relation to the authentication services they provide.
Who we may share data with
CleenToGo may share Personal Data only where necessary and proportionate with the following categories of recipients:
- service providers or infrastructure providers who support hosting, authentication, storage, security, support, or technical operation of the platform;
- payment-related providers or app-store operators to the extent necessary to process paid features;
- Google or Apple, to the extent necessary to enable registration and authentication through their services;
- other Users, but only where required by the platform flow, such as where a cleaner’s contact details are disclosed to a host after a valid paid unlock;
- public authorities, courts, regulators, or enforcement bodies where disclosure is required by law or necessary to protect legal rights.
CleenToGo does not currently share Personal Data for advertising or marketing profiling purposes based on the current implementation described by the Owner.
International transfers
Where Personal Data is processed through service providers or authentication providers operating outside the User’s country, such processing may involve international data transfers.
Where required by applicable law, CleenToGo will rely on appropriate legal safeguards for such transfers, including recognised transfer mechanisms or other lawful bases made available under applicable data protection law.
Data retention
CleenToGo retains Personal Data only for as long as necessary for the purposes for which it was collected, and as required or permitted by applicable law.
Retention periods may depend on the type of data and the purpose involved. For example:
- account and profile data may be retained for as long as the account remains active and for a reasonable period thereafter where necessary for dispute handling, abuse prevention, or legal compliance;
- transaction and purchase records may be retained for longer periods where required for accounting, tax, fraud-prevention, or legal purposes;
- restricted contact-access records may be retained where necessary to document platform activity, resolve disputes, or enforce Terms;
- support records, moderation records, and abuse-prevention logs may be retained for as long as reasonably necessary to protect the platform and Users.
When data is no longer needed, it will be deleted, anonymised, or securely retained only where required by law.
User rights
Subject to applicable law, Users may have the right to: - access their Personal Data;
- request rectification of inaccurate or incomplete data; - request deletion of Personal Data;
- request restriction of processing;
- object to certain processing activities;
- request portability of data where applicable;
- withdraw consent where processing is based on consent; - lodge a complaint with a competent supervisory authority.
Requests may be sent to the Owner using the contact details provided in this Policy.
Data security
CleenToGo takes appropriate technical and organisational measures designed to protect Personal Data against unauthorised access, disclosure, alteration, loss, misuse, or destruction.
Such measures may include access controls, session security, authentication safeguards, moderation tools, restricted contact visibility, and technical controls designed to prevent public disclosure of prohibited contact details in public-facing fields.
However, no system can be guaranteed to be completely secure, and Users are encouraged to use strong account-security practices and report suspected misuse promptly.
Children
CleenToGo is intended for adults only under the applicable Terms of Use. It is not directed at children.
If the Owner becomes aware that Personal Data has been collected in a manner inconsistent with the applicable age restrictions or Service rules, the Owner will take appropriate corrective action where required.
Changes to this Privacy Policy
The Owner reserves the right to update or modify this Privacy Policy at any time, including where changes to the Service, legal requirements, technical implementation, or data-processing practices make this necessary.
Users are encouraged to check this page regularly. Where required by law, the Owner will provide appropriate notice of material changes.
Definitions and legal references
Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information allows for the identification or identifiability of a natural person.
Usage Data
Information collected automatically through this Application or through the infrastructure used to make the Application available, which can include IP addresses, device information, browser information, app interaction data, technical logs, time of requests, country of origin, operating system parameters, and similar technical data.
User
The individual using this Application who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor (or Processor)
The natural or legal person, public authority, agency, or other body that processes Personal Data on behalf of the Controller.
Data Controller (or Owner)
The natural or legal person, public authority, agency, or other body that determines the purposes and means of the processing of Personal Data.
This Application
The means by which the Personal Data of the User is collected and processed.
Service
The service provided by this Application as described in the relevant terms and on this site/application.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states of the European Union and the European Economic Area.
Legal information
This Policy relates solely to this Application, unless otherwise stated within this document.